Terms & Conditions

These Terms and Conditions (“Terms”) apply to all purchases made through botaqia.com.

The BOTAQIA online store is operated by Zhengzhou Chengxiao Technology Co., Ltd.

By placing an order through our website, you confirm that you have reviewed, understood, and agreed to these Terms, together with any additional policies available on botaqia.com.

About BOTAQIA

Our Philosophy: Making Everyday Beauty Feel More Special

Welcome to BOTAQIA, a jewelry brand inspired by the quiet beauty of moonlight, the warmth of golden tones, and the timeless elegance found in meaningful details.

We believe jewelry is more than a decorative item. A carefully chosen necklace, a graceful pair of earrings, or a refined bracelet can become a personal expression of confidence, memories, and individual style.

BOTAQIA focuses on creating jewelry pieces that combine elegant forms, thoughtful craftsmanship, delicate textures, and versatile designs that naturally fit into everyday life.

Our goal is to help every customer discover jewelry that feels personal, beautiful, and meaningful — pieces that become part of their own story.

Scope of These Terms

These Terms apply to all products purchased through botaqia.com.

Additional policies may also apply, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty Information

These documents should be reviewed together where applicable.

Product Information

BOTAQIA makes reasonable efforts to ensure that product descriptions, images, materials, dimensions, colors, finishes, availability, and pricing information displayed on our website are accurate and updated.

Our jewelry collections include:

• Necklaces
• Earrings
• Bracelets

However, actual products may have slight differences due to:

• Screen and display settings
• Lighting conditions
• Photography conditions
• Manufacturing characteristics
• Material variations
• Surface finishing differences
• Product batch variations

Jewelry featuring golden finishes, moon-inspired designs, decorative elements, textured surfaces, pearl-look accents, clear stone-look details, or artistic forms may naturally vary slightly in appearance.

Minor differences in color, texture, shape, or decorative details are considered normal characteristics of handcrafted or manufactured jewelry and do not necessarily represent defects.

BOTAQIA reserves the right to correct errors, update product details, adjust availability, or modify website information when reasonably necessary.

If a significant error affects an order already submitted, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Our Jewelry Collections

Necklaces

BOTAQIA necklaces are designed to bring refined elegance to everyday styling and special occasions. Our collection includes delicate chains, moon-inspired pendants, minimalist designs, and layered styles that complement different personal aesthetics.

Earrings

Our earrings feature elegant silhouettes, refined details, and timeless designs. Each pair is selected to add brightness and personality while remaining comfortable and versatile for everyday wear.

Bracelets

BOTAQIA bracelets combine graceful shapes with polished finishes and subtle decorative details. Each piece is designed to add a sophisticated touch to personal styling.

Jewelry Details and Signature Elements

Our collections are inspired by celestial beauty, moon motifs, golden light, elegant curves, and delicate textures. We create pieces that express individuality while maintaining a refined and balanced appearance.

Every BOTAQIA piece is intended to feel like more than an accessory. It is something discovered, selected, and connected to your personal journey.

Product Requirements

Certain BOTAQIA products may include specific components such as:

• Clasps and fastening systems
• Earring backs and closures
• Extension chains
• Pendants or decorative elements
• Connectors or jewelry components

Customers are responsible for reviewing product details, dimensions, materials, and care instructions before purchase and use.

Product designs, components, sizes, and decorative details may vary between collections or versions.

Unless specifically stated, BOTAQIA does not guarantee compatibility between our jewelry products and unrelated third-party accessories or replacement components.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation confirms that we have received your request but does not necessarily represent final acceptance or confirmation that your order has entered shipment.

BOTAQIA reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraudulent activity
• Unauthorized transactions
• Inventory limitations
• Incorrect pricing information
• Incorrect product information
• Shipping restrictions
• Duplicate or unusual orders
• Unauthorized resale concerns
• Promotion abuse
• Legal restrictions

If payment has already been processed and an order is cancelled, an appropriate refund will be issued according to applicable payment procedures.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact BOTAQIA customer support as soon as possible:

Email: service@botaqia.com

We will make reasonable efforts to assist with changes before the order enters fulfillment.

However, we cannot guarantee that changes or cancellations can be completed after an order has entered:

• Order processing
• Product preparation
• Picking and packing
• Shipment arrangement
• Dispatch

If an order has already been shipped, requests will be handled according to our Return & Refund Policy.

Prices

All product prices displayed on botaqia.com are shown in United States Dollars (USD) unless otherwise indicated.

Prices may vary depending on:

• Product selection
• Design variation
• Size or style options
• Quantity purchased
• Promotional eligibility
• Shipping destination
• Applicable taxes or charges

The final purchase amount will be displayed during checkout before payment confirmation.

BOTAQIA reserves the right to update prices, correct pricing mistakes, or modify product pricing information for future orders.

If an obvious pricing error occurs, we may contact you before fulfillment or cancel the affected order where appropriate.

Taxes and Additional Charges

Applicable taxes, shipping fees, and other charges will be displayed during checkout where required or available.

For international orders, customers may be responsible for additional charges including:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.

Payment

Available payment methods will be displayed during checkout.

Payment options may vary depending on:

• Customer location
• Device used
• Order amount
• Available payment providers

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the transaction amount to be processed.

All transactions may be subject to payment verification, authorization procedures, fraud prevention checks, and security review.

Promotions and Special Offers

BOTAQIA may provide promotional opportunities including:

• Discount codes
• Limited-time offers
• Bundle promotions
• Special pricing
• Shipping promotions
• Customer rewards

Promotional offers may include additional conditions such as:

• Promotion periods
• Minimum purchase requirements
• Eligible products
• Geographic restrictions
• Quantity limitations
• Usage restrictions

Unless specifically stated otherwise, promotional offers cannot be combined.

Discounts cannot generally be applied retroactively to previously completed purchases.

BOTAQIA reserves the right to modify, suspend, or discontinue promotions where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, and shipping charges are described in our Shipping Policy.

Any delivery timeframe provided by BOTAQIA is an estimate unless specifically guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather conditions
• Transportation interruptions
• Public holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing accurate and complete shipping information during checkout.

BOTAQIA jewelry may include delicate components such as fine chains, clasps, pendants, decorative details, and refined surface finishes.

We take reasonable steps to package products securely; however, customers should inspect items promptly after delivery.

Returns and Refunds

Returns, exchanges, refunds, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Before returning any product, customers should contact BOTAQIA customer support for instructions and approval where required.

Nothing in our return procedures limits consumer rights that cannot legally be excluded under applicable law.

Damaged, Defective, or Incorrect Products

If your BOTAQIA product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

To assist with review, we may request:

• Order number
• Photographs of the product
• Images of packaging materials
• Shipping label photographs
• Video evidence where appropriate

Please keep the product and original packaging until our support team completes the review process.

Depending on the situation and applicable law, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Care and Use

BOTAQIA jewelry should be used according to product instructions, care recommendations, and intended purpose.

Customers should follow appropriate care practices to help maintain product appearance and durability.

Necklaces and Bracelets

• Handle chains and connectors carefully.
• Avoid excessive pulling, twisting, or bending.
• Open and close clasps gently.
• Store jewelry in a clean and dry environment.
• Use a soft cloth for cleaning.
• Avoid abrasive cleaning materials.
• Stop use if any component appears damaged.

Earrings and Fastening Components

• Handle posts, hooks, backs, and closures carefully.
• Avoid unnecessary bending or pressure.
• Ensure fastening components are properly aligned before use.
• Store earrings separately when possible.
• Clean with suitable soft materials.
• Avoid forcing closures or connectors.

Decorative Details

Products containing pearl-look accents, clear stone-look elements, pendants, charms, or decorative features should be handled carefully.

• Avoid unnecessary impact or pressure.
• Do not pull decorative components.
• Store pieces separately when appropriate.
• Avoid harsh chemicals and abrasive cleaners.
• Follow product-specific care instructions.

Indoor and Outdoor Use

Unless specifically stated otherwise, BOTAQIA jewelry should be protected from unnecessary exposure to:

• Excessive moisture
• Rain
• Extreme temperatures
• Long periods of direct sunlight
• Harsh chemicals
• Cleaning products

Any water-resistant or similar product statement applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements, dimensions, and specifications displayed on botaqia.com are provided as general product references.

Small variations may occur due to:

• Manufacturing processes
• Measurement methods
• Product structure
• Material characteristics
• Production batch differences

Jewelry featuring metallic finishes, textured surfaces, decorative elements, pearl-look details, or artistic designs may naturally differ slightly from one piece to another.

These variations are considered normal characteristics of jewelry production and do not necessarily indicate a quality issue.

Product Warranty

Certain BOTAQIA products may include limited warranty coverage when specifically stated.

Where applicable, warranty details including coverage period, conditions, exclusions, and claim procedures will be provided through the relevant product page, product documentation, or warranty information page.

Warranty coverage is separate from any mandatory consumer rights provided under applicable laws.

Nothing in these Terms limits consumer protections or legal rights that cannot be excluded.

Personal Use and Resale Restrictions

Products purchased through botaqia.com are intended primarily for personal use, gifting, and lawful accessory purposes unless otherwise agreed in writing.

BOTAQIA may restrict unauthorized commercial resale, bulk purchasing, or activities that interfere with normal customer access to products.

Prohibited Activities

Customers may not use botaqia.com or related purchasing systems for activities including:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of promotional offers
• Manipulation of website systems
• Misuse of return or refund procedures
• Unauthorized resale activities
• Interference with website security
• Illegal or deceptive conduct

BOTAQIA reserves the right to take appropriate actions to protect customers, website operations, payment systems, and business interests when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, all content displayed on botaqia.com, including:

• BOTAQIA brand name
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website designs
• Original written content
• Visual materials

is owned by, licensed to, or legally used by BOTAQIA, Zhengzhou Chengxiao Technology Co., Ltd., or applicable rights holders.

Website content may not be copied, reproduced, distributed, modified, commercially exploited, or used without authorization except where permitted by applicable law.

Third-Party Services

BOTAQIA may use third-party providers to support our business operations, including:

• Ecommerce technology platforms
• Payment processing services
• Shipping and logistics providers
• Customer service tools
• Analytics providers
• Advertising and marketing partners
• Fraud prevention services
• Security and technical providers

Third-party services may operate under their own terms, conditions, and privacy policies.

BOTAQIA is not responsible for independent third-party websites, services, or platforms that we do not directly control.

Electronic Communications

By placing an order, creating an account, or contacting BOTAQIA electronically, you agree that communications may be provided electronically where appropriate.

Electronic communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer service responses
• Return and refund notifications
• Security communications
• Important service announcements

Marketing communications are managed separately and are subject to applicable consent and unsubscribe requirements.

Privacy

Our collection, processing, storage, and use of personal information are described in our Privacy Policy.

By using botaqia.com, you acknowledge that personal information may be handled according to our Privacy Policy and applicable privacy laws.

Disclaimer

To the maximum extent permitted by applicable law, botaqia.com and related services are provided on an “as available” and “as is” basis.

BOTAQIA does not guarantee that:

• The website will always operate without interruption.
• All website functions will always be error-free.
• All content will always remain unchanged.

Product images and descriptions are prepared to represent products as accurately as reasonably possible. However, minor differences may occur due to the nature of jewelry materials, photography conditions, and manufacturing processes.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, BOTAQIA and Zhengzhou Chengxiao Technology Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, website use, or transactions where such limitations are legally permitted.

Nothing in these Terms limits:

• Liability that cannot legally be excluded.
• Mandatory consumer protections.
• Rights granted under applicable consumer laws.

Consumer Rights

Depending on your country, state, province, or region, you may have legal consumer rights relating to:

• Product quality
• Product conformity
• Defective items
• Repairs
• Replacement options
• Returns
• Refunds
• Cancellation rights

Nothing in these Terms is intended to remove or reduce rights that cannot legally be limited.

Where mandatory consumer laws provide stronger protections than these Terms, those legal protections will continue to apply.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the fullest extent permitted by applicable law.

Changes to These Terms

BOTAQIA may update these Terms periodically to reflect changes in:

• Business operations
• Jewelry collections
• Website functionality
• Customer service procedures
• Legal requirements
• Regulatory obligations

The updated version will be published on this page with the revised date.

The version of these Terms applicable at the time an order is placed will generally govern that transaction unless otherwise required by law.

Contact Us

If you have questions regarding these Terms and Conditions, your order, BOTAQIA products, or our services, please contact us:

Brand:
BOTAQIA

Website:
botaqia.com

Legal Entity:
Zhengzhou Chengxiao Technology Co., Ltd.

Registered Address:
Room 2203, Unit 1, Building 1,
Huanggangsi Community, Songshan Road,
Erqi District, Zhengzhou City,
Henan Province, China

Unified Social Credit Code:
91410103MAE9R8L895

Customer Support Email:
service@botaqia.com

botaqia.com is owned and operated by Zhengzhou Chengxiao Technology Co., Ltd. The company manages the operation of the online jewelry store, customer service, order coordination, product support, and related ecommerce activities.