Payment Methods

At Botaqia, we aim to provide a smooth, secure, and transparent payment experience from the moment you select your jewelry piece until your order is successfully completed.

Botaqia offers carefully curated jewelry collections, including necklaces, earrings, bracelets, and other elegant accessories inspired by timeless beauty, moonlight elegance, and golden details. Available payment methods will be displayed during checkout based on your location, selected currency, device, order value, and the payment services available at that time.

Only payment methods shown as available during checkout may be used to complete your purchase.

Payment Authorization

All orders placed through botaqia.com may be subject to payment authorization, identity verification, security screening, and fraud-prevention procedures.

Your payment provider, card issuer, bank, card network, or other financial institution may:

• Approve or decline payment transactions
• Request additional verification information
• Place temporary authorization holds
• Apply transaction restrictions or limits
• Require additional security confirmation

Botaqia does not control the approval decisions, verification requirements, authorization periods, or release schedules established by independent payment providers or financial institutions.

If your payment cannot be completed, please confirm that your payment details are correct, contact your payment provider, or select another available payment method during checkout.

Checkout Security

Botaqia uses Shopify as its ecommerce platform together with trusted third-party payment providers to support secure checkout and payment processing.

Payment transactions may be handled through systems operated by Shopify, payment processors, card networks, banks, and other authorized financial service providers involved in completing your order.

We take reasonable measures to help maintain a secure shopping environment. However, no online transmission method, electronic processing system, or data storage method can guarantee absolute security.

For your protection, we recommend:

• Using trusted devices and secure internet connections when placing orders
• Keeping your account information and login credentials confidential
• Confirming that you are visiting botaqia.com before entering payment information
• Avoiding sending sensitive payment details through email or customer support messages

Botaqia will never request your complete credit card number, CVV/security code, online banking password, or other confidential payment credentials through email.

Pricing and Order Total

Before completing your purchase, the checkout page will display the applicable order details, including:

• Product prices
• Selected quantities
• Applicable discounts
• Shipping fees
• Required taxes
• Total amount payable

Please carefully review all order information before submitting payment.

The amount displayed at checkout before order confirmation will generally represent the amount authorized for payment, except for any additional fees or charges applied separately by your bank, card issuer, or payment provider.

Currency and Foreign Exchange

Prices on botaqia.com are displayed and processed in United States Dollars (USD).

If your payment method uses a currency different from USD, your bank, card issuer, or payment provider may apply:

• Currency conversion rates
• Foreign transaction charges
• Exchange-rate adjustments
• Other financial service fees

These exchange rates and related charges are determined independently by your financial institution and are not controlled by Botaqia.

Temporary Authorization Holds

In some situations, your bank or card issuer may display a temporary pending authorization before payment is fully completed.

A pending authorization does not always indicate that a final payment charge has been processed.

If a payment attempt fails or an order is canceled, the time required for a temporary authorization hold to disappear depends on your bank, card issuer, or payment provider.

Botaqia cannot control the release timing of temporary authorization holds.

Failed or Declined Payments

Payments may be declined due to circumstances including:

• Incorrect payment information
• Insufficient available funds
• Bank or card restrictions
• Billing information inconsistencies
• Security verification requirements
• Fraud-prevention reviews
• Payment provider limitations
• Technical or network issues

If payment authorization is unsuccessful, your order may not be completed.

For further details regarding declined transactions, please contact your bank or payment provider directly.

Duplicate or Unexpected Charges

If you believe that you have been charged more than once for the same order, please first check whether one transaction appears as a pending authorization or temporary charge.

If you continue to believe that an incorrect or duplicate payment has occurred, please contact us:

Email: service@botaqia.com

Please provide:

• Your order number
• Email address used during checkout
• Transaction date
• Charged amount

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other sensitive financial information by email.

Discount Codes and Promotions

Discount codes must generally be applied before completing checkout.

Promotional offers and special discounts may include specific conditions such as:

• Eligibility requirements
• Expiration dates
• Minimum purchase amounts
• Product exclusions
• Regional restrictions
• Usage limitations
• Other promotional conditions

Unless otherwise stated:

• Discount codes cannot usually be combined with other promotions
• Discount codes cannot be exchanged for cash
• Discount codes cannot be applied after an order has been completed
• Discount usage may be limited per customer or order

The terms displayed with each promotion will determine the applicable conditions.

Taxes and Additional Charges

Applicable taxes and shipping charges will be displayed during checkout where required.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by local authorities depending on the destination country.

For additional information, please review our Shipping Policy.

Refunds

Approved refunds are generally returned to the original payment method used for the purchase unless another method is required or permitted by applicable payment provider rules or applicable law.

After Botaqia issues a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are determined by the relevant financial institution and are outside Botaqia’s control.

For refund eligibility information, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To protect our customers and maintain a secure shopping environment, certain transactions may require additional review.

Botaqia may delay fulfillment, request reasonable verification, decline an order, or cancel a transaction when necessary due to:

• Suspected fraudulent activity
• Unauthorized payment concerns
• Failed payment verification
• Inconsistent order information
• Unusual purchasing activity
• Other reasonable security concerns

If an order is canceled after payment has been successfully collected, an appropriate refund will be processed according to our policies and applicable payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

• Botaqia
• Shopify
• Payment processing providers
• Banks and card issuers
• Fraud-prevention service providers
• Shipping and fulfillment partners when necessary
• Other service providers involved in completing your purchase

For more information about how Botaqia manages personal information, please review our Privacy Policy.

Independent payment providers may process personal information according to their own privacy policies.

Contact Us

If you have questions regarding payments, transactions, discount codes, checkout, refunds, or order payments, please contact us:

Brand: Botaqia

Website: botaqia.com

Legal Entity:
Zhengzhou Chengxiao Technology Co., Ltd.

Registered Address:
Room 2203, Unit 1, Building 1, Huanggang Temple Community,
Songshan Road, Erqi District,
Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410103MAE9R8L895

Customer Support Email:
service@botaqia.com

For order-related questions, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.

botaqia.com is operated by Zhengzhou Chengxiao Technology Co., Ltd.

Botaqia — Jewelry inspired by moonlight elegance, golden details, and the beauty of everyday moments.

About Botaqia

At Botaqia, we believe jewelry is more than a decorative piece. It is a reflection of personal style, meaningful memories, and the quiet beauty found in everyday moments.

Inspired by the elegance of moonlight and the warmth of golden tones, Botaqia creates refined jewelry designed to bring confidence, grace, and individuality into daily life.

From delicate necklaces worn close to the heart, to elegant earrings that brighten a look, to bracelets that add a subtle finishing touch, each piece is carefully selected to balance timeless beauty with comfortable everyday styling.

Our Philosophy: Making Everyday Beauty Feel More Special

Welcome to Botaqia, a jewelry brand inspired by the quiet elegance of the moon and the timeless beauty of golden light.

We focus on creating refined jewelry pieces that combine graceful details, effortless styling, and personal expression, allowing every customer to discover jewelry that naturally becomes part of their own story.

We believe personal style is created not only through clothing, but also through the meaningful details that complete every appearance — a delicate necklace that carries emotional significance, an elegant pair of earrings that adds brightness, a bracelet that reflects personality, or a special piece that represents a memorable moment.

Botaqia was created to bring together jewelry designs featuring beautiful forms, thoughtful details, elegant textures, and moon-inspired elements that feel natural, sophisticated, and personal.

Our goal is simple: to help everyone discover jewelry that makes ordinary moments feel more beautiful, expressive, and memorable.

Our Jewelry Collections

Botaqia carefully selects jewelry pieces that combine visual elegance, comfortable wear, and versatile styling for different occasions.

Necklaces

Our necklace collection features refined designs created to become a graceful highlight for both everyday outfits and special occasions.

From minimalist chains and moon-inspired pendants to elegant layered styles, each necklace is selected to complement different personalities and fashion preferences.

Earrings

Botaqia earrings are designed with elegant silhouettes, delicate craftsmanship, and timeless details.

Each pair adds brightness and character while remaining easy to style with a variety of outfits, from everyday looks to more refined occasions.

Bracelets

Our bracelet collection brings subtle elegance to the wrist through graceful shapes, golden finishes, and carefully selected decorative details.

Each bracelet is designed to provide a polished finishing touch while expressing individual beauty and personal style.

Jewelry Details and Signature Designs

Botaqia collections are inspired by celestial elements, moon motifs, golden accents, elegant curves, delicate textures, and thoughtful decorative details.

Every design is created to add personality without overwhelming the overall look, allowing jewelry to naturally complement the person wearing it.

We hope every Botaqia piece feels like more than an accessory. It should feel like something meaningful — a piece you discovered, selected, and made part of your own journey.

Contact Information

If you have questions regarding our products, orders, payments, returns, or customer service, please contact us:

Brand: Botaqia

Website: botaqia.com

Company:
Zhengzhou Chengxiao Technology Co., Ltd.

Registered Address:
Room 2203, Unit 1, Building 1,
Huanggang Temple Community,
Songshan Road, Erqi District,
Zhengzhou City, Henan Province, China

Unified Social Credit Code:
91410103MAE9R8L895

Email:
service@botaqia.com

Botaqia is operated by Zhengzhou Chengxiao Technology Co., Ltd., responsible for the operation of the online store, customer support, order management, and related ecommerce services.