FAQ

Orders & Shipping

How do I place an order?

To purchase a BOTAQIA jewelry piece, select the product you would like to order, choose any available options, add the item to your shopping cart, and complete the checkout process.

After your order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to update or cancel your order, please contact BOTAQIA customer support as soon as possible after placing your purchase.

We will make reasonable efforts to assist before your order enters fulfillment. However, once an order has entered processing, packaging, shipment preparation, or dispatch, we cannot guarantee that changes or cancellations can still be completed.

How can I track my order?

Once tracking details become available, a shipping confirmation email will be sent to the email address used during checkout.

Please note that tracking information may require some time to update after shipment preparation. Updates may also vary depending on the carrier and destination.

When will my order arrive?

Delivery times depend on various factors including destination, carrier service, customs procedures, local delivery conditions, holidays, and other external circumstances.

Estimated processing times and shipping information can be found in our Shipping Policy.

All delivery timeframes are estimates and do not represent guaranteed arrival dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your BOTAQIA order arrives damaged, defective, incorrect, or missing components, please contact us as soon as possible.

To help us review your request efficiently, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A photo of the shipping label when available
  • A short video if the issue involves clasps, chains, connectors, or other jewelry details

Our support team will review your information and provide the appropriate next steps.

Product Support

What types of products does BOTAQIA offer?

BOTAQIA creates refined jewelry collections inspired by moonlight, golden elegance, and personal expression.

Our jewelry collection may include:

  • Necklaces
  • Earrings
  • Bracelets
  • Pendant jewelry
  • Chain jewelry
  • Minimalist jewelry designs
  • Statement jewelry pieces

Product availability may change as new collections and seasonal designs are introduced.

Are BOTAQIA products made with different materials and finishes?

Materials, finishes, decorative elements, and construction methods may vary depending on each jewelry design.

Due to handcrafted details, production methods, and material characteristics, slight differences may appear in:

  • Shape
  • Texture
  • Color
  • Surface finish
  • Decorative details

These natural variations are part of the jewelry-making process and do not necessarily represent defects.

Will my jewelry look exactly like the product photos?

We make every effort to display BOTAQIA jewelry accurately, including colors, proportions, textures, and design details.

However, slight differences may occur due to:

  • Screen settings
  • Lighting conditions
  • Photography methods
  • Material characteristics
  • Production variations

Please review the individual product page for specific product details.

How should I care for BOTAQIA jewelry?

To maintain the beauty and longevity of your jewelry, we recommend:

  • Handle each piece carefully
  • Avoid dropping, bending, or strong impact
  • Store jewelry in a clean and dry location
  • Clean gently with a soft cloth
  • Avoid abrasive cleaners
  • Avoid harsh chemicals
  • Store chains and delicate components separately when possible

Always follow any care instructions provided with your specific product.

How should I care for chains, clasps, and decorative details?

For jewelry featuring chains, clasps, pendants, connectors, or decorative elements:

  • Handle delicate components gently
  • Avoid excessive pulling or twisting
  • Open and close clasps carefully
  • Store pieces separately when practical
  • Avoid unnecessary contact with chemicals
  • Use a suitable soft cloth for cleaning

Can I wear BOTAQIA jewelry while sleeping, bathing, or swimming?

Please follow the care recommendations provided for each individual product.

Unless specifically stated otherwise, we recommend removing jewelry before sleeping, bathing, swimming, or activities involving prolonged moisture exposure.

Are decorative stones or pearl details made from natural gemstones or pearls?

Materials vary by product.

Descriptions such as decorative stone, clear stone-look detail, or pearl-look detail describe the appearance of a design and do not necessarily indicate natural gemstones, diamonds, or natural pearls.

Please refer to the individual product page for specific material information.

Are BOTAQIA products suitable as gifts?

Yes. Many BOTAQIA jewelry pieces are designed with gifting in mind and may be suitable for:

  • Birthdays
  • Anniversaries
  • Holidays
  • Celebrations
  • Thank-you gifts
  • Special personal moments

Packaging and included accessories may vary depending on the product.

Returns & Warranty

What is your return process?

Before returning a product, please review our Return Policy and contact BOTAQIA customer support for return instructions.

Returns that do not follow the required process may not be accepted.

Does BOTAQIA offer a warranty?

Certain eligible BOTAQIA products may include limited warranty coverage for qualifying manufacturing defects under normal intended use.

Applicable warranty details, including coverage period and conditions, will be provided through product documentation or relevant product information.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are processed in United States Dollars (USD). Payment options may vary depending on your location, device, and available payment providers.

Is my payment information secure?

Payments are processed through secure payment providers available during checkout.

BOTAQIA will never request complete payment card details through email or customer support messages.

Contact Us

If you have questions regarding orders, shipping, returns, jewelry care, product specifications, warranty support, or product usage, please contact us:

Email:
service@botaqia.com

Brand:
BOTAQIA

Website:
botaqia.com

Legal Entity:
Zhengzhou Chengxiao Technology Co., Ltd.

Registered Address:
Room 2203, Unit 1, Building 1,
Huanggangsi Community, Songshan Road,
Erqi District, Zhengzhou City,
Henan Province, China

Unified Social Credit Code:
91410103MAE9R8L895

Customer Support Email:
service@botaqia.com

BOTAQIA — Jewelry Designed for Everyday Beauty and Personal Expression.