Shipping Policy

At BOTAQIA, we are committed to creating a smooth and dependable delivery experience, from the moment your order is confirmed until your jewelry arrives safely at your destination.

Our collections include necklaces, earrings, bracelets, pendant jewelry, and other refined accessories. Delicate pieces are carefully prepared with suitable protective packaging to help minimize potential damage during transportation.

Order Processing

Orders are generally prepared within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note that processing time is separate from shipping transit time. During special occasions, promotional periods, holidays, inventory checks, or periods of increased order volume, preparation may require additional time.

Certain jewelry pieces with delicate chains, decorative details, pendants, or special packaging requirements may require additional preparation before shipment.

After your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

The estimated delivery timeframe is generally:

7–20 business days after shipment

This estimated delivery period does not include the order processing period of 1–3 business days.

Actual delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspection or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping seasons
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

All delivery estimates are provided for reference only and do not represent guaranteed arrival dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping fees are displayed during checkout based on your destination, order details, product type, and package requirements.

If promotional shipping offers or free shipping options are available, the applicable conditions will be displayed before payment confirmation.

Some delicate jewelry pieces or specially packaged products may require different shipping arrangements depending on destination and handling requirements.

Packaging of Delicate Jewelry

Some BOTAQIA products may include:

  • Fine chains
  • Decorative pendants
  • Delicate clasps
  • Jewelry connectors
  • Decorative accents
  • Detailed design elements

Where appropriate, these products are packaged with protective materials designed to reduce unnecessary movement and impact during transportation.

We recommend carefully inspecting your package after delivery and keeping the original packaging until you have confirmed that your order has arrived safely.

Tracking Your Order

When tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.

Please allow some time for tracking details to become active after the shipping label has been generated.

Tracking updates may vary depending on the carrier, destination, and transit checkpoints.

Delivery Delays

Although we work with reliable logistics partners, unexpected delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays
  • Customs processing
  • Severe weather
  • Transportation interruptions
  • Public holidays
  • High-volume shipping periods
  • Remote delivery conditions
  • Unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will review the available tracking information and assist where possible.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you discover an incorrect address after placing an order, please contact us immediately.

We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after processing or shipment has started.

International Orders

BOTAQIA ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

BOTAQIA does not control customs processing times or fees imposed by local authorities.

Damaged Products During Shipping

Because some BOTAQIA jewelry pieces contain delicate components such as chains, clasps, pendants, and decorative details, we recommend checking your order shortly after delivery.

If your product arrives damaged, broken, scratched, or affected during transportation, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the inner packaging
  • Photos of the outer package
  • A photo of the shipping label
  • A short video if helpful

Please keep the product and packaging until our support team completes the review.

Depending on the circumstances and applicable policies, available solutions may include replacement, refund, or another appropriate resolution.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available shipment information.

Where possible, we may assist with carrier communication or available resolution procedures.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot find it, please check:

  • Your mailbox or normal delivery location
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • Your local carrier service

If the package is still missing, please contact us and we will review the available delivery information.

Split Shipments

In certain situations, items from one order may be shipped separately due to:

  • Inventory availability
  • Warehouse location
  • Packaging requirements
  • Product protection needs
  • Fulfillment arrangements

If your order is divided into multiple shipments, each package may have separate tracking information and may arrive at different times.

You will not be charged additional shipping fees simply because we choose to ship items separately.

Receiving Your Order

When receiving your BOTAQIA jewelry, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near the product
  • Removing protective packaging gently
  • Handling chains, clasps, and decorative details carefully
  • Inspecting the product before disposing of packaging
  • Placing jewelry on a clean and stable surface before use

Contact Us

For questions regarding shipping, tracking, delivery status, or damaged shipments, please contact our customer support team:

Brand:
BOTAQIA

Official Website:
botaqia.com

Legal Entity:
Zhengzhou Chengxiao Technology Co., Ltd.

Unified Social Credit Code:
91410103MAE9R8L895

Registered Address:
Room 2203, Unit 1, Building 1,
Huanggangsi Community, Songshan Road,
Erqi District, Zhengzhou City,
Henan Province, China

Customer Support Email:
service@botaqia.com

botaqia.com is owned and operated by Zhengzhou Chengxiao Technology Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.

When contacting us regarding an existing order, please include your order number and checkout email address so we can provide faster assistance.

For damaged or delicate jewelry concerns, including photos of the product and packaging will help our team review your request more efficiently.

BOTAQIA — Jewelry Inspired by Moonlight, Golden Elegance, and Everyday Beauty.