Return & Refund Policy

At Botaqia, we are committed to providing a simple, transparent, and reliable return experience for every customer.

This Return & Refund Policy applies to eligible purchases made through botaqia.com.

1. 30-Day Return Period

Customers may request a return within 30 days after the confirmed delivery date of an eligible order.

Before sending any product back, please contact our customer support team:

Email: service@botaqia.com

Our team will review your request, confirm whether the product qualifies for return, and provide the correct return instructions.

Please do not send any items back before receiving confirmation from our customer support team. Returns sent without prior approval or sent to an incorrect address may experience delays or may not be accepted.

2. Return Requirements

Unless a product arrives damaged, defective, incorrect, incomplete, or qualifies for another remedy under applicable consumer protection laws, returned items should generally meet the following conditions:

• Unused or in original condition
• Free from customer-caused damage
• Not modified or altered
• Returned with all original components
• Returned with included accessories
• Returned with clasps, earring backs, extension chains, pendants, charms, or other supplied parts
• Returned with product instructions or inserts when originally included
• Returned with original protective packaging whenever possible

Proof of purchase, such as an order number or confirmation email, may be required before processing a return.

Because Botaqia jewelry collections may include delicate chains, decorative details, clasps, pendants, pearl-inspired elements, and stone-inspired accents, customers should carefully package returned products to prevent damage during transportation.

Returned items may be inspected before a refund is approved.

3. Opened or Used Jewelry Products

Opening the packaging does not automatically prevent a product from being returned.

However, returns involving opened or used products may require inspection where permitted by applicable laws.

Returned products should not show signs of:

• Excessive use
• Improper handling
• Scratches, bending, breakage, or other customer-caused damage
• Unauthorized repair
• Product modification
• Missing components or accessories
• Damage caused by improper cleaning, storage, or usage

For earrings and other products that may involve hygiene considerations, return eligibility may depend on whether the item has been worn, subject to applicable laws and product-specific conditions.

If a product has lost value due to handling beyond what is reasonably necessary for inspection, a deduction may apply where legally permitted.

4. Items That May Not Be Returned

Where allowed by applicable law, certain products may not qualify for standard preference-based returns, including:

• Customized or personalized jewelry
• Gift cards
• Final sale products
• Used products restricted by hygiene requirements
• Products damaged through misuse or improper care
• Products modified without authorization
• Products missing essential components due to customer handling

Any product-specific return restrictions will be displayed on the relevant product page or communicated before approval.

Nothing in this policy removes any consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Missing Items

Please inspect your Botaqia jewelry carefully after delivery.

This is especially important for delicate products including:

• Necklaces
• Earrings
• Bracelets
• Fine chains
• Pendants and charms
• Clasps and fastening components
• Decorative jewelry details

If your order arrives damaged, broken, incorrect, incomplete, or missing accessories, please contact us as soon as possible.

To help us review your request efficiently, please provide:

• Order number
• Product name
• Clear photos of the item
• Photos of inner packaging
• Photos of outer shipping packaging
• Shipping label photo when available
• Short video showing the issue when applicable

After reviewing the information provided, our support team will determine the appropriate solution according to the circumstances and applicable policies.

6. Product Inspection Support

For certain jewelry-related concerns, our customer service team may provide basic inspection guidance before arranging a return.

This may include checking:

• Whether clasps are properly aligned
• Whether chains are tangled
• Whether removable parts are correctly attached
• Whether earring backs are positioned correctly
• Whether connectors or extension chains are properly secured
• Whether product care instructions have been followed

7. Return Shipping Costs

For customer preference returns, including:

• Change of mind
• Incorrect size selection
• Different style preference
• No longer wanting the product
• Personal styling preferences

customers are generally responsible for return shipping costs where permitted by law.

If Botaqia confirms that the item was damaged, defective, incorrectly shipped, incomplete, or otherwise qualifies for seller-covered return costs, we will provide further instructions.

8. Original Shipping Fees

Original shipping charges are generally non-refundable for preference-based returns unless:

• The return resulted from an error made by Botaqia
• The product was defective or damaged
• Applicable law requires reimbursement
• Other refund conditions were stated before purchase

9. Return Address

Return addresses may vary depending on product type, warehouse location, fulfillment arrangements, and customer location.

Please do not return products to our registered company address unless specifically instructed by our customer support team.

The correct return address will be provided after your return request has been reviewed and approved.

10. Refund Processing

Approved refunds will generally be issued to the original payment method used during checkout.

After Botaqia processes the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Processing times are controlled by the relevant financial institution.

11. Exchanges

Exchange availability depends on current inventory.

Because Botaqia collections may include different designs, finishes, colors, sizes, and variations, replacement items may not always be available.

If an exchange cannot be completed directly, customers may return the eligible product and place a new order for the preferred item.

12. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible:

Email: service@botaqia.com

We will make reasonable efforts to assist before order fulfillment begins.

However, cancellation cannot always be guaranteed after an order has entered processing, packaging, fulfillment, or shipping preparation.

13. Consumer Rights

This Return & Refund Policy supplements any rights provided under applicable consumer protection laws.

Depending on your location, you may have additional rights regarding defective products, replacements, refunds, cancellations, or returns.

Where mandatory legal protections provide greater rights, those rights will continue to apply.

14. Refund Adjustments

Where permitted by applicable law, Botaqia may apply reasonable deductions when returned products have experienced a measurable reduction in value caused by customer handling.

Possible deductions may apply due to:

• Missing jewelry components
• Missing accessories
• Missing packaging materials originally supplied
• Excessive wear
• Scratches or physical damage caused after delivery
• Unauthorized modifications
• Unauthorized repairs
• Improper cleaning or storage
• Damage caused by incorrect usage

Any deduction will be evaluated based on the actual condition of the returned item and applicable consumer protection requirements.

15. Returned Product Inspection

After receiving a returned product, Botaqia may inspect the item to confirm:

• The returned product matches the original order
• The product meets return requirements
• The product condition is consistent with the return request
• All included jewelry components are present
• Accessories and packaging are included where applicable

Approval of a return request does not automatically mean a refund has been completed. Refund processing will begin after the returned item has been received and reviewed.

16. Jewelry Care During Return Shipping

Botaqia jewelry pieces are designed with attention to detail and may include delicate elements such as:

• Fine chains
• Moon-inspired pendants
• Decorative charms
• Elegant clasps
• Layered necklace components
• Detailed earrings
• Refined bracelet structures

When returning products, customers should carefully protect jewelry from:

• Tangling
• Bending
• Scratching
• Impact during transportation
• Moisture exposure

Using the original protective packaging whenever possible is recommended.

17. Missing Items or Components

If returned products are missing parts originally included with the order, the refund amount may be adjusted where legally permitted.

Missing items may include:

• Earring backs
• Extension chains
• Pendants
• Charms
• Clasps
• Decorative elements
• Product accessories
• Instruction materials
• Protective packaging

Any adjustment will depend on the specific circumstances of the return.

18. Refused or Unclaimed Packages

A refused or unclaimed package does not automatically qualify for a full refund.

If a shipment is refused, abandoned, or returned to the sender, Botaqia may review:

• Shipment history
• Carrier information
• Return shipping charges
• Product condition after return
• Eligibility for refund

Where permitted by applicable law, reasonable costs associated with refused or unclaimed deliveries may be deducted from the refund amount.

19. International Returns

International returns may involve additional requirements, including:

• International shipping arrangements
• Customs documentation
• Carrier requirements
• Additional transit time
• Possible customs procedures

Customers should contact Botaqia before sending any international return.

Botaqia is not responsible for unnecessary costs caused by unauthorized return arrangements, except where such responsibility cannot legally be excluded.

20. Payment Security

For your protection, please never send complete payment card information, security codes, passwords, or other confidential payment credentials through email or customer support messages.

Payments should only be completed through the secure checkout methods provided on botaqia.com.

21. About Botaqia

Botaqia is a jewelry brand inspired by timeless elegance, moonlight beauty, and meaningful personal expression.

We create jewelry pieces designed to complement everyday moments — from delicate necklaces worn close to the heart, to elegant earrings that add brightness, and graceful bracelets that complete personal style.

Each Botaqia collection combines refined details, elegant forms, and thoughtful craftsmanship to create jewelry that feels personal and memorable.

22. Our Jewelry Collections

Botaqia offers carefully selected jewelry collections including:

• Elegant Necklaces
• Refined Earrings
• Graceful Bracelets
• Moon-inspired Jewelry Designs
• Everyday Styling Accessories

Our goal is to help customers discover jewelry pieces that express individuality and make everyday beauty feel more special.

We're Here to Help

From selecting your favorite jewelry piece to receiving and enjoying your order, Botaqia is committed to creating a smooth and enjoyable shopping experience.

If you have any questions regarding returns, refunds, orders, product care, or jewelry support, please contact our customer service team:

Email: service@botaqia.com

Thank you for choosing Botaqia.

Botaqia — Everyday Jewelry Inspired by Elegance and Personal Stories.