Contact Us
Welcome to BOTAQIA
We are dedicated to providing thoughtful, professional, and reliable customer support throughout your BOTAQIA jewelry shopping journey.
Whether you need assistance with product details, jewelry care, order updates, shipping information, returns, damaged items, or general questions about our collections, our customer care team is ready to help.
For questions related to orders, delivery, jewelry products, after-sales service, business cooperation, or wholesale opportunities, please contact us through the official support channels below.
1. Customer Support Email
Email:
service@botaqia.com
Our customer support team carefully reviews every inquiry and aims to respond within 24–48 business hours (1–2 business days).
For assistance with an existing order, please include your order number whenever possible so we can provide faster and more accurate support.
For jewelry-related questions, please provide:
- Product name
- Order number, if available
- Detailed description of your question or concern
- Clear product photos when necessary
- A short video if the issue involves product condition, clasp, chain, fastening parts, or jewelry details
Providing complete information helps our team understand your request and provide a more efficient solution.
2. Customer Support Hours
Customer Support Email:
service@botaqia.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside business hours will be reviewed during the next available working period.
Response times may vary during holidays, special promotions, new collection launches, or periods of increased customer inquiries.
3. Orders, Shipping & After-Sales Support
Our customer care team can assist you with:
- Order confirmation and order status
- Shipping updates and tracking information
- Jewelry product information
- Jewelry care recommendations
- Damaged, defective, incorrect, or incomplete orders
- Returns, exchanges, and after-sales questions
- Materials, finishes, and product specifications
- Business cooperation and wholesale inquiries
To help us process your request efficiently, please provide your order number and the email address used during checkout.
If your BOTAQIA jewelry item arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Jewelry Product Support
BOTAQIA creates refined jewelry collections inspired by moonlight, golden elegance, and meaningful personal expression.
Our collections include:
- Necklaces
- Earrings
- Bracelets
- Other carefully designed jewelry pieces
Our customer support team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Clasp and fastening details
- Chain structure and jewelry construction
- Recommended jewelry care
- Included accessories
- Product variations
- General product information
Because each jewelry design may have different specifications, please include the product name when contacting us.
5. Business & Wholesale Inquiries
BOTAQIA welcomes partnerships with retailers, distributors, jewelry businesses, boutique owners, commercial buyers, and potential brand partners.
For wholesale purchasing, distribution cooperation, bulk orders, or other commercial opportunities, please contact:
Email:
service@botaqia.com
Please use one of the following email subjects:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
To help us better understand your request, please include:
- Company name
- Business market or region
- Expected order quantity
- Brief description of your cooperation request
6. Corporate Information
Brand:
BOTAQIA
Website:
botaqia.com
Legal Entity:
Zhengzhou Chengxiao Technology Co., Ltd.
Registered Address:
Room 2203, Unit 1, Building 1,
Huanggangsi Community, Songshan Road,
Erqi District, Zhengzhou City,
Henan Province, China
Unified Social Credit Code:
91410103MAE9R8L895
Customer Support Email:
service@botaqia.com
Foreign Trade Contact:
For further business cooperation or international trade inquiries, please contact our foreign trade manager.
Phone:
+8613725113149
botaqia.com is owned and operated by Zhengzhou Chengxiao Technology Co., Ltd. The company is responsible for the operation of the online jewelry store, customer service management, order coordination, product support, and related ecommerce activities.
We're Here to Help
From discovering the perfect jewelry piece to receiving and enjoying your order, BOTAQIA is committed to making every step of your shopping experience simple, comfortable, and enjoyable.
If you have any questions, please contact us:
Email:
service@botaqia.com
Thank you for choosing BOTAQIA.
BOTAQIA — Jewelry Designed for Everyday Beauty and Personal Expression.